Pizza On Bay

Reviews of Pizza On Bay

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  Anna Kaminska Added June 09, 2022

  ★ ★ ★ ★ ★
  Thank you so much for making my daughter’s 14th birthday so special! Delicious food, friendly staff and great atmosphere!
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  Andrew Added May 21, 2022

  ★ ☆ ☆ ☆ ☆
  Very disappointing experience. We have been going to this restaurant for over 3 years. Unfortunately, the management has changed and completely dropped the ball. The music that was playing inside was electronic techno… I couldn’t work out if I was at a rave party or an Italian restaurant in Double Bay. I asked the staff if they could play something more relaxed and was laughed at as if I was a mad person.
  
  The service has also decreased significantly. There are too many tables and staff are not very attentive.
  
  Lastly, the food standard has dropped slightly, but has managed to stay relatively consistent with past experiences.
  
  I really hope the owners can turn things around as this restaurant had a great reputation and is being destroyed by poor management.
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  Rebecca Mortier Added May 20, 2022

  ★ ★ ☆ ☆ ☆
  Giving 2 stars as we love the food here.
  
  Came the first time a couple of weeks ago, the restaurant was extremely busy (seemed overbooked) so we justified the poor customer service and the lack of attention as being understaffed.
  Some of the things that happened this evening, we tried to get the attention of a waiter for over 10 minutes to order drinks (didn’t end up getting the attention of anyone despite our efforts). When ordering mains and our drinks, we were not yet finished and the waiter left as if we were, we tried to get her attention again but could not so our table of 11 decided to go without our decided entrees.
  The food came out quickly and was beautiful, could not fault it. We tried to order another bottle of wine, waited 5 minutes reminded the staff… 10 minutes followed up with another staff member… 15 minutes and I myself went up to the counter. You would think we got our bottle of wine shortly after this however we did not. It was at least another 10 minutes after this that a lovely staff member (female, brunette) came to apologise and I asked why we had not received the wine? Her answer, they had no clean wine glasses to give so decided to leave us waiting for our bottle without notifying us. If we had have been told, we would have been happy drinking the $75 bottle out of any other glass but instead the sale was lost. After this we decided we would rather eat desert elsewhere.
  
  Fast forward to this weekend just gone, my partner and I decided to give them one more go as we loved our meals - 5:30pm appointment and restaurant was quiet however service was still poor.
  Our male waiter greeted us by telling us the table we were seated at was only available until 6:30 (which is okay as we were a last minute booking) however the delivery of this message was a hostile “You guys know this table is booked at 6:30 right?”.
  We ordered promptly, the entrees came out quickly however we waited for our mains for well over 20 minutes after finishing our entrees. Our mains ended up being delivered at 6:35 and we couldn’t help but feel rushed to eat.
  
  We will return for TAKEAWAY however cannot justify the money for a poor dining experience in such a nice suburb.
  (a lenient review from another hospitality worker)
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  Dan Added May 15, 2022

  ★ ★ ☆ ☆ ☆
  How was this even allowed to leave the kitchen for takeaway. It’s a shame because the pizza is great. America are about to invade this plate for its oil.
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  Gin Gin Added May 15, 2022

  ★ ★ ☆ ☆ ☆
  Just ordered take away as we really enjoy their pizzas but I wouldn't order anything else from this restaurant. First I got food poisoning from their sea food and today we ordered their gnocchi and for $29 dollars it was like kids size. Really disappointing portions.

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